FREQUENTLY ASKED QUESTIONS...
Pickett Furniture and Design is here to guide you through your next project. Please review the topics below or contact us directly with further questions. Anything is possible!
How do I commission a project with Pickett Furniture & Design?
A custom project begins with a client inquiry. Use the contact form here or call us at the studio. Next, an appointment is made for a consultation. This can be done either over the phone, on site, or here at the studio.
During the initial consultation, we ask a few questions, learning about the client’s desires, preferences, timeline, and budget. We often trade photos and sketches back and forth trying to get a real sense of options available to the client. After the initial consultation, we spend a few days here at the design studio coming up with a preliminary design or two as well as a ballpark price estimate.
Over the course of a few phone calls, emails, and revisions a final design and budgetary price proposal is submitted to the client for approval. Once the proposal details are confirmed, an an engagement of services contract and invoice is sent to the client. Depending on what type of project, either full payment or 50% deposit is required. Once we have received an initial payment, we can work together to finalize dimensions, hardware, material and finishes and submit final drawings for client approval. Significant changes to scope of work or materials will result in a change order billed separately upon approval and an addendum to the client contract will be added.
After final shop drawing approval, materials will be purchased and production of your custom project can begin.
What is the typical lead time for your projects?
Typically, projects are delivered within an 8-12 weeks of final approvals, unless previous conditions are stated (such as working around a construction schedule). Rush delivery is available for a surcharge.
What are your payment terms?
Custom projects require an initial payment of 50% at the time the contract is signed. For details on how the remaining balances are collected, please review our payment policies here.
How does the pricing work for a custom piece?
For custom projects, our team will work with you during the design phase to understand the full scope of the project. During this phase, we will discuss the options for materials and finishes. Based on the scope of work and materials involved, an estimate for the price will be established. Factors such as price of raw materials, complexity of construction, specialty of custom finishing options, use of subcontractors or vendors, and length of installation time play a role in estimating project costs.
What is considered a change order?
Change orders are the industry term for aspects of a project that were not included in the initial scope of work and therefore not included in the initial price. Pickett Furniture and Design treats your project as a whole and does not consider small requests as change orders. We will notify a client in advance when their request would result in a change order and change to original pricing.
Do you make special consideration for trade members?
Wholesale relationships and discounts between trade professionals, such as designers and architects are available. Please contact us for more information.
Is tax required if my company plans to resell a Pickett Furniture & Design product?
A state-issued certificate is required to be provide as proof that no tax is due on any sale that is made tax free as a sale for resale.
Do you give tours of Pickett Studios?
If you are interested in our work and you would like to set an appointment to stop by our workshop in Brooklyn, we would be happy to give you a tour.